left-shelf-smartalkers-speaking-coach-florida

 

 

 

A professional speaking colleague and friend Gordon Hill  recently sent me Story Gordon’s Success Model. This is an excerpt from his shared model:

 

We’re on a quest, we seek success

To live our bliss, to feel the zest

That flow within as our true self

Engaging what is on our shelf.

 

After reading this, my thoughts drifted to my purpose and passion, helping others build relationships through effective #communication. I wondered what was on my shelf that I’m not engaging with. 

Which led me to ask the same of you.

What’s on your shelf that you’re not engaging with and using to help you build trusting relationships through effective #communication?

Is it…

Knowing how to address and overcome your #fear of speaking but not engaging it?

Knowing there is a simple process to designing and delivering an effective presentation but not engaging it?

Knowing how to identify a person’s communication style, but forgetting to engage this knowledge so that you can have a better understanding of how to build a relationship?

Knowing the importance of being able to attend to and effectively engage your ability to identify #non-verbal communication signals?

Knowing the steps to #empathetic listening, but forgetting to engage them especially during challenging conversations resulting in the possibility of escalating the challenge?

What’s left on your shelf waiting for you to engage? If you’d like to learn more about these communication skills or engage them more effectively, I can help. Please contact me at: wendy@smartalkers.com or through my website: www.smartalkers.com

Remember, it’s not what you learn, but how you use it.

 

 

do-you-hear

 

 

In a recent discussion with my husband he responded “I know what you said.” And my response was “But did you hear what I said?”

You may be saying; “What’s the difference between those two responses?” I invite you to think again! A listener can think they know what the speaker said but the only way to confirm is through paraphrasing back to the speaker.  Paraphrasing or giving feedback is a critical skill in active listening. When paraphrasing is eliminated in a crucial conversation, it may mean the difference between a conversation that ends with conflict or one that ends with connection. It only takes a moment to initiate paraphrasing to ensure you’re making the communication connection and closing the communication loop.

 

 

prosperity-smartalkers-speaking-coach-florida

 

 

This story was posted on a social media site. It captured my attention. I hope it captures yours as well.  

A participant from Thailand said she had a gift for me.  It was a very tiny box…about half the size of my smartphone.  Inside were three beautifully-painted figurines.  “Can you tell me about these?” I asked.  She said, “They represent health, wealth, and prosperity…but none of them has anything to do with money.  Health means a good spirit and a long life…wealth means an abundance of friends and experiences…prosperity means the chance to share your heart and knowledge with others.

If you’re holding back from sharing your heart and knowledge with others because of fear or just feeling uncomfortable with public speaking, I can help. Let’s talk. 

Learn more: https://smartalkers.com or email me at wendy@smartalkers.com.

 

 

teleconferencing-smartalkers-speaking-coach-florida

 

 

Could these be challenges that you, too, will face?

For the first time in history, oral arguments were presented to the Supreme Court via teleconferencing.

As a public speaking coach, I continually tell my clients, “The messenger must match the message.” But what if you can’t see how your audience is reacting to your message? How will you change or modify your information based on the reactions of your audience if you can’t see them? I call this the absorb-project balance. When presenting, speakers need to absorb the non-verbal communication signals the audience is giving them and project back in a way that takes that into consideration creating a connection vs. a disconnection with their audience.

Take a look at how attorneys grappled with this

Here are the concerns of a couple of attorneys that presented.  

“One difference will be the inability to read the body language from the court,” says Ian Heath Gershengorn, a Jenner & Block partner who will argue May 11 for a criminal defendant in McGirt v. Oklahoma, the case involving the Indian reservation status of a large part of the state. “So much of being responsive to the justices’ questions is reading the non-verbal feedback. A big piece of that feedback is gone, and that will be tricky.”

Here’s another expressed concern that also deals specifically with non-verbal communication-how to dress.

While some advocates arguing in Zoom video sessions have been chided for not observing normal dress codes or for inappropriate backgrounds, the telephone-only status of the upcoming Supreme Court arguments have prompted anxiety-inducing questions of their own.

First, should advocates stand up, as they would in court?

“Whether I’ll stand or sit, I think I will play around with that” in his moot courts, says Gershengorn, adding that those practice sessions will be conducted online.

And what to wear? Martinez says he may don a lucky sweater.

“I am perhaps not going to be as dressed up as I normally would be,” he says.

Gershengorn says he has received dress suggestions from colleagues that range from pajamas to the full morning coat and related attire he wore in court as a deputy U.S. solicitor general and acting solicitor general under President Barack Obama.

“I suspect it will be jeans and a T-shirt,” he says. “I want to be as relaxed as I can be.”

 How do you determine body language and non-verbal communication when you can’t see someone and how do you dress when presenting when they can’t see you? I’d love to hear your thoughts on this. Please add your comments on this post or email me at wendy@smartalkers.com.

 

 

smartphone-secondhand-smoke-smartalkers-speaking-coach-florida

 

 

In my over 30 years as a speech-language pathologist, my motto has been: Communication IS the Human Connection. I’m now putting on my speech pathologist hat with the following observation. 

Since smartphones have become a way of life, I have noticed face to face communication with children taking second place to communicating with our face toward the phone and not facing the child. 

In a recent post in my ASHA (American Speech and Hearing Association) journal, ASHA president Theresa Rodgers makes the following observation.

Parents who are preoccupied with their cellphones may be hindering their children’s development.

 “When parents or caregivers spend too much turning away from their kids and toward technology, the foundation for a child’s communication skills is weakened. Experts in my field of speech and language development are already seeing the impacts on children who have missed out on hours of essential, real-life face time, such as limited communication and social skills.”

“What might seem like innocuous scrolling could be the new secondhand smoke-a personal habit that could endanger their children’s health and development in ways we don’t yet fully understand.”

I’m hoping that now with home isolation in place, it may be easier for you to become aware of the times when your child tries to engage you in conversation and you respond while looking at your phone and not directing your attention to them. Let’s show our children what true connecting communication looks like.

Take care and be well.

 

Public speaking and business communication skills are the skills SmarTalkers can provide to you through our coaching and training opportunities. Visit our website www.smartalkers.com or contact Wendy Warman: wendy@smartalkers.com for more information.

 

 

gesture-communication-smile-smartalkers-speaking-coach-florida

 

 

 

This gesture is known everywhere in the world. It is universal.

This gesture is rarely, if ever, misunderstood.

This gesture scientists believe, actually releases chemicals called endorphins into your system that create a feeling of mild euphoria.

When you travel around the world, this gesture may help you slip out of the most difficult situations.

What is it? I’m sure you guessed it. A smile!

 

During this time of self-quarantine, when I do need to venture out wearing a face protector, what I discovered was how much I missed the ability to interact with people in the stores with a smile. The cashier that continues to be upbeat even though days are challenging. The person that helps me find something in the store. the person that lets me move ahead of them because they have more groceries than I do. I’m smiling at them, but do they know that?

 

So I’ve decided to pay close attention and use two ways that I can make a smiling connection if only for a moment.  I believe we can hear a smile in someone’s voice, so I’m making a special effort to have a voice that smiles. Our eyes can also show a smile. When we smile, our eyes light up. 

 

How about you? Are you feeling the challenge in making smiling connections when wearing your face protector? Or have you ever thought about it? We need all the positive connections we can give and receive during these challenging times.

 

Communication is a human connection. Even though our face may be partially covered, let’s connect with others with our smile, voice, and eyes.

 

Be safe, be kind, and smile,

Wendy

 

 

virtual-classes-smartalkers-speaking-coach-florida

 

 

Recently I was contacted by a  colleague of mine complaining of almost losing her voice after teaching her classes virtually. I immediately put on my speech pathologist’s hat and suggested she may be pushing her voice too hard, increasing her loudness more than needed creating a fatigued voice. This is not unusual when we aren’t able to get the feedback on voice modulation as is possible during a classroom setting. 

Also, I suggested that a bit of anxiety may be playing into this as she had never used video to teach a class before. The anxiety she may be feeling will cause a tightening of her throat muscles which in turn would add to the vocal fatigue she was experiencing. 

In a follow-up email a week later she stated: “I took your advice about watching my projection, and it made all the difference.” She also switched to a more user-friendly video platform eliminating the stress she was feeling.

If you’re experiencing challenges with your voice with the new normal of teaching virtual classes, let’s talk. As a speech pathologist for over 30 years, I’ve coached business professionals on the use and care of the professional voice. Your voice is an instrument. Learn to play it well.

Be safe, be kind, be well,

Wendy

 

 

success-vs-value-smartalkers-speaking-coach-florida

 

 

“Strive not to be a success, but rather of value.” -Albert Einstein

When designing your presentation and asking yourself “How can I make this a success?” the answer is simple. Bring value to your audience. Spend time with your audience analysis audit before finalizing your content. 

A few questions from the  Audience Analysis Audit found in my book Loud and Clear: How to Design and Deliver Effective Business and Technical Presentations will help you get into the minds of your audience so, at the end of your presentation, your audience will feel it’s been worth their time listening to you.

 

Here are just a few:

  • Identify your audience’s expected benefits and positive outcomes. What will they want to have happen, learn, or change as a result of your presentation?
  • What are their opinions about you or the organization you represent?
  • How willing are the members of this audience to accept the ideas you will present?

 

Spending time thinking about what your audience wants to hear from you, what value will you bring to them through your presentation will ultimately bring the success you may have initially been striving for. Value first, then success.

Would you like to know more about the power of the audience analysis audit found in my book? Let’s talk.

Public speaking and communication skills are the primary skills SmarTalkers can provide through our coaching and training opportunities. Visit our website www.smartalkers.com or contact Wendy Warman: wendy@smartalkers.com for more information.

 

perfection-key-to-failure-smartalkers-speaking-coach-florida

 

 

“Perfection is not attainable, but if we chase perfection, we can catch excellence.” -Vince Lombardi

This quote reminds me of the many times when coaching a client for a presentation they have said to me, “I want this presentation to be perfect!”. My response, “That’s a sure way to fail.” 

I was raised to be a perfect child, which spilled over into fueling my fear of speaking in public. I wanted perfection and when I didn’t achieve it, my fear continued to build to the point of severe anxiety when asked to speak, even for a brief moment like introducing myself.

Choosing to be prepared, authentic, and audience-centered will result in excellence, not perfection. Practice makes permanent, not perfect.

If you’d like to learn more about how to eliminate your need for perfection and move towards excellence when designing and delivering your next presentation, let’s talk. 

Public speaking and communication skills are the primary skills SmarTalkers can provide through our coaching and training opportunities. 

Visit our website www.smartalkers.com or contact Wendy Warman: wendy@smartalkers.comfor more information.