connection | SmarTalkers | Speaking for Success

In a recent discussion with my husband he responded “I know what you said.” And my response was “But did you hear what I said?”

You may be saying; “What’s the difference between those two responses?” I invite you to think again! A listener can think they know what the speaker said but the only way to confirm is through paraphrasing back to the speaker. Paraphrasing or giving feedback is a critical skill in active listening. When paraphrasing is eliminated in a crucial conversation, it may mean the difference between a conversation that ends with conflict or one that ends with connection. It only takes a moment to initiate paraphrasing to ensure you’re making the communication connection and closing the communication loop.

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This gesture is known everywhere in the world. It is universal.

This gesture is rarely, if ever, misunderstood.

This gesture scientists believe, actually releases chemicals called endorphins into your system that create a feeling of mild euphoria.

When you travel around the world, this gesture may help you slip out of the most difficult situations.

What is it? I’m sure you guessed it. A smile!

During this time of self-quarantine, when I do need to venture out wearing a face protector, what I discovered was how much I missed the ability to interact with people in the stores with a smile. The cashier that continues to be upbeat even though days are challenging. The person that helps me find something in the store. the person that lets me move ahead of them because they have more groceries than I do. I’m smiling at them, but do they know that?

So I’ve decided to pay close attention and use two ways that I can make a smiling connection if only for a moment. I believe we can hear a smile in someone’s voice, so I’m making a special effort to have a voice that smiles. Our eyes can also show a smile. When we smile, our eyes light up.

How about you? Are you feeling the challenge in making smiling connections when wearing your face protector? Or have you ever thought about it? We need all the positive connections we can give and receive during these challenging times.

Communication is a human connection. Even though our face may be partially covered, let’s connect with others with our smile, voice, and eyes.

Be safe, be kind, and smile,

Wendy

How To Turn “Do You Know” vs. “Do You Hear” Into Success

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The Ultimate Gesture